Hunter Laboratories Case Study
www.bioreference.com Campbell, California
”Corepoint Health also makes Hunter more competitive by giving us the ability to provide the electronic delivery of anatomic pathology and cytology results — an advantage over many of our competitors…”
Hunter Laboratories is the largest locally owned and operated clinical reference laboratory in northern California. Hunter operates 29 Patient Service Centers and is contracted with over 200 insurance companies. Over 99% of all tests ordered are performed at Hunter’s state-of-the-art laboratory. With over 100 years of laboratory experience, the management and pathology group of Hunter are fully committed to its mission statement: Consistently Delivering the Best Service in the Clinical Laboratory Industry.
Healthcare Interfacing Challenges
The clinical reference laboratory market is very competitive. Innovation is a requirement to gain new relationships with physicians and clinics.
Physicians are moving aggressively to paperless processes, especially with the rising number of Electronic Medical Record (Electronic Medical Record (EMR), as defined in Defining Key Health Information Technology Terms (The National Alliance for Health Information Technology, April 28, 2008): An electronic record of health-related information on an individual that can be...) system implementations.
Physicians and clinics want lab results to be communicated electronically into the patient records of their EMR system. Having a rapid interface capability is a big strategic advantage in the marketplace.
Developing and implementing interfaces through laboratory system application vendors is often too costly, and the timing of the implementation is dependent upon the vendor’s availability. Delivering quickly is sometimes one of the most valuable competitive advantages for a lab.
Fixing interface issues also rested with the laboratory application system vendors. Resolving interface issues can result in long wait times.
Hunter Laboratories implemented Corepoint Integration Engine™, which enabled application interfaces for the following:
Seacoast Laboratory Data Systems (laboratory information system), and several EMRs, including, A4 (Allscripts), and SpringCharts.
Elysium (Axolotl) Santa Cruz County Regional Health Information Organization (Regional Health Information Organization (RHIO) – The terms “RHIO” and “Health Information Exchange” or “HIE” are often used interchangeably. A RHIO is a group of organizations with a business stake in improving the quality, safety and ...).
i2i MediTracks (chronic disease and health management system RHIO utilized in several Northern California counties).
Reference laboratories for outsourced services.
Corepoint Integration Engine:
Enabled Hunter Laboratories to commit to a 2-week delivery of implementing an interface to a clinic’s EMR, creating a strategic competitive advantage and opening new business opportunities.
Provided significant cost controls by dramatically shortening the cycle time to build and implement interfaces (from 6-to-12 months to 2-to-4 weeks).
Shifted the control related to the timing of interface delivery to the lab, accelerating the cycle time.
Shifted the control of supporting interfaces to the lab, resulting in improved customer service.
Implemented a healthcare integration platform on which to participate in RHIOs simply and effectively.
Hunter Laboratories Insights
Chris Riedel, CEO, is a clinical laboratory industry veteran and leads the successful growth of Hunt er Laboratories in a very competitive market. Chris’ insights:
“Hunter’s mission is to consistently deliver the best service in the clinical laboratory industry. We build our laboratory operations around this mission. As part of this constant effort, one of our objectives was to create a strategic competitive advantage around developing the ability to deliver interfaces quickly and accurately to our physicians and clinics. We believe this capability provides significant advantages in attracting and building long term relationships with new clients.
Early in our interface engine evaluation process, another laboratory suggested that we consider Corepoint Health as one of our options. After our detailed evaluation process, Corepoint Health was our choice. We had been badly burned on two occasions by IT vendors over promising their capabilities, so we were cautious in our evaluation. Corepoint Integration Engine and customer support have exceeded our expectations in every way.
The initial implementation of Corepoint Integration Engine went very smoothly. The Corepoint Health team understands the details of healthcare interfacing and quickly resolves any issue. Their customer service has been magnificent. Hunter Labs now has a simple solution to interfacing with various clinical applications. Corepoint Health has enabled Hunter Laboratories to gain new clinics as clients, strengthen clinic relationships, and participate productively with the growing presence of RHIOs.
With Corepoint Integration Engine, we can, with 100% confidence, offer a twoweek interface guarantee if the EMR vendor will simply provide their specifications and provide minimum cooperation. Without cooperation, no matter what your EMR, we can build and deploy an interface within four weeks. Clinics sometimes express their surprise about the quick turnaround, but we have delivered on this promise. The interfacing results are achieved through Corepoint Health’s point-and-click, simplified approach to healthcare integration.
Prior to Corepoint Health, building interfaces from our laboratory system was a 1–3 month process because we had to rely on multiple parties for the delivery of each interface. Corepoint Integration Engine enabled us to leverage the work completed for previous interfaces, thereby dramatically decreasing our deployment time while also reducing considerably our costs. This is a win-win value proposition for us.
Corepoint Health also makes Hunter more competitive by giving us the ability to provide the electronic delivery of anatomic pathology and cytology results — an advantage over many of our competitors who can only transmit clinical testing results.
Clinics often find that by submitting their orders electronically, they experience a reduction in errors on patient information (e.g., name, birth date, etc.). The cost savings they experience by not having to research and match patient information goes straight to their bottom line.
The return on our Corepoint Health investment has been exceptionally positive. We have established new relationships with several clinics and believe our interface capability will help ensure these clinics are long-term clients. We know that we have been successful in our interfacing approach because physicians who experience our service in one clinic are now requesting it in the other clinics in which they practice.
At Hunter, our clients expect superior customer support and we expect the same from the vendors who support our efforts. We are achieving our strategic direction with the help of our partners like Corepoint Health.”