Support

At Corepoint Health, we understand that when a customer has an issue or problem regarding any healthcare interface, it is critical to resolve it as quickly as possible. Our dedicated support team ensures that the customer is not alone in solving interfacing challenges.

Customer support is core to the culture at Corepoint Health. We relish the opportunity to help and support our customers with their integration initiatives.

  • Customer support is accessible by phone (214-618-7002) or email 24/7
  • We listen to our customers – many suggestions have turned into new product features over the years
  • Our focus is exclusively on the healthcare industry

Our team of support professionals is located at our headquarters in Frisco, Texas, where they actively engage with customers, both directly and in the online Corepoint Health User Community.

Contact Us Directly

Contact Corepoint Health Customer Support in one of the following ways:

Support and Service are Key Factors at Corepoint Health

 

 

“Beyond the technology are the people. The Corepoint Health services team is very knowledgeable regarding our processes and extremely accommodating to our needs. It has been a great match of people and technology applied to our processes.” —Todd Thomas, CIO, Austin Radiological Association

Join the Corepoint Health User Community

Practical advice on using our integration solutions is available at Corepoint Health User Community. Search our knowledgebase for insights on interface functionality and best methods in using our solutions. Ask questions of other users and submit your best practice approaches. Corepoint Health User Community is available for current Corepoint Connections customers. To join, create an account and then click here to request access to the user community.

To gain access to our support tracking system, please use your login name and password to gain access to Corepoint Health Support Portal. If you do not have a login name and password, please create an account.

Download Software

Please click here to access the software download area. You will need to enter your user name and password to gain access. After logging in, please select the Download Software menu item.

Access Product Help & Documentation

Answers to frequently asked questions are available in the online documentation installed with Corepoint Health solutions.

If you have Corepoint Integration Engine installed, the online documentation can be accessed from the Start menu by selecting Start | All Programs | Corepoint Health | Corepoint Integration Engine | Corepoint Integration Engine – Help and Documentation. Additionally, while using the Corepoint Integration Engine Configuration GUI, screen-level help is available by pressing the F1 key.

If you have HL7 Analyzer installed, the online documentation can be accessed from the Start menu by selecting Start | All Programs | Corepoint Health | HL7 Analyzer | HL7 Analyzer Documentation.

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